It’s always a thrilling moment when you take your business to the next level. It reflects both your success and your ambitions for the future. However, this is a moment where you may need to tread carefully. The market continues to be extremely volatile and with world events being as they are, you need to make sure that you are making the right moves. With that in mind, here are a few tips to make sure that your expansion goes according to plan.
Improve Your Customer Service
When you are working on expanding your business, you will be focusing on a lot of different responsibilities. You will be making sure that the numbers all add up, that everyone understands what their role is, and that moving to new premises is all going smoothly. However, one thing that we have learned time and again during the course of the last two years is that customer service has never been more important. With so many more people doing their business online, you need to make sure that you do not give anyone a reason to go elsewhere. Make it easy for people to contact you via your website. Ensure that someone is assigned to monitor company emails and social media channels for any business communications. Find a courier service that is reliable, and which allows both you and the customer to track their deliveries.
Plan Your Office Move Carefully
When your business is growing, it may be time to think about investing in new office space. You need to make sure that your team has the right working environment where they can bounce ideas off each other and operate at maximum efficiency. You want to know that this is going to be a great place to bring clients and potential investors, a space that demonstrates your brand ethos and personality. But it is not all about location. One of the most important factors in any good office space is finding a facilities management team that can provide you with the best care possible. SMC Premier offers a range of different services, including cleaning and compliance, and they are a leader in their field.
Recruit The Right People
One of the first signs that your business is growing is noticing that you need to bring in some new talent. Over the last couple of years, we have seen a huge pivot towards online, and we have seen emerging new technologies start to drive business in a way that we have not seen before. With that in mind, you need to create a detailed person specification that ensures that you are going after the people who will help grow your small business in the areas you are interested in. Remember that with the current great resignation, a lot of people are thinking about leaving their roles. If you have the right people in your team already, think about giving them a shot and giving them a reason to stick with your company.